inova138Frequently Asked Questions
Users of inova138 commonly ask about account setup, payment methods, game rules, security practices, and how to contact our support team. This page answers the most frequent questions we receive from new and existing account holders.
We have organized answers by topic so you can find guidance quickly. Each answer includes the concrete steps or details you need to resolve your question. If your question is not covered here, or if you need immediate assistance, our support team is available via email and live chat in English and Indonesian.
For detailed information about our legal status, jurisdiction restrictions, and your responsibilities as an account holder, please read our legal notice. For complete terms governing deposits, withdrawals, game participation, and account management, see our terms and conditions.
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports, and loyalty rewards
- Security and supportaccount protection, data privacy, and how to reach our team
Read the answers below to get started with inova138 or resolve a common issue. Answers are organized by topic for easy navigation.
Account and registration
If you forget your password, go to the member login page and click the "Forgot your password?" link. Enter your registered email address or username. We will send a password reset link to your email. Click the link and follow the prompts to create a new password. The reset link expires after a set time window, so complete the process promptly. If you do not receive the email, check your spam folder or contact support. For security, never share your password reset link with anyone, and ensure you create a strong new password (at least 8 characters with uppercase, lowercase, numbers, and symbols).
Before you deposit or place a bet, read our terms and conditions, which outline game rules, deposit and withdrawal policies, account eligibility, and your responsibilities. Review our privacy policy to understand how we collect, use, and protect your data. Read our legal notice, which explains that inova138 services are available only where local law permits online gaming; you are responsible for verifying that access complies with your jurisdiction's laws. Familiarize yourself with the specific rules of any game you play—football betting rules differ from live-dealer table rules, and slot games have different mechanics than esports betting. If you are new to online gaming, our support team can explain specific rules in English or Indonesian.
Before you deposit or place a bet, read our terms and conditions, which outline game rules, deposit and withdrawal policies, account eligibility, and your responsibilities. Review our privacy policy to understand how we collect, use, and protect your data. Read our legal notice, which explains that inova138 services are available only where local law permits online gaming; you are responsible for verifying that access complies with your jurisdiction's laws. Familiarize yourself with the specific rules of any game you play—football betting rules differ from live-dealer table rules, and slot games have different mechanics than esports betting. If you are new to online gaming, our support team can explain specific rules in English or Indonesian.
We protect your personal information using encryption, secure servers, and access controls. We collect only information necessary to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your personal data to third parties. Our staff access your data only to support your account or comply with legal obligations. We retain your data according to our retention policy and applicable law, then delete or anonymise it. You can request access to, correction of, or deletion of your personal information by contacting support. If you have concerns about how we handle your data, see our privacy policy or contact our support team.
Payments and transactions
To deposit via local payment, online payment, or e-wallet, log in to your inova138 account and go to the deposit page. Select mobile banking, local payment, or online payment as your payment method. Enter the amount you wish to deposit (within the accepted range). Follow the payment provider's authorization prompts; you may be asked to confirm via SMS or your banking app. Once the payment is confirmed by the provider, your deposit is credited to your inova138 account within minutes. e-wallet and mobile banking deposits are particularly convenient during the Idul Fitri holiday season and major events like Liga 1 matches, when transaction volume is high. If your deposit does not appear, contact support with your transaction reference number from local payment, online payment, or e-wallet.
Yes, we support bank transfers via mobile banking, local payment, online payment, and e-wallet. When you choose bank transfer as your deposit method, we provide you with a unique virtual account (VA) number linked to your inova138 account. Transfer your deposit amount to this VA from your bank account using your bank's mobile app or ATM. The transfer is credited to your inova138 account once our bank confirms receipt—typically within one business day. For withdrawals, funds are returned to the bank account from which you made your original deposit. Bank transfers are reliable during holiday periods like Idul Adha and Imlek, though processing may be slower on public holidays. If you have questions about your VA code or a specific transfer, contact support.
Game rules and markets
Our loyalty tier programme rewards your activity on inova138 based on cumulative wagers and deposits. As you bet on football (Liga 1, Piala Indonesia, Piala AFF, Champions League), play live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), or try slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger), you earn tier points. Each tier level unlocks escalating weekly cashback percentages, bonus offers, and priority support. Your tier is reset every calendar month, so you start fresh each month and work your way back up based on that month's activity. You can view your current tier, points balance, and cashback rate in your account dashboard. Tier status and cashback are calculated every Monday and credited automatically.
Security and support
Our support team responds to email inquiries in English and Indonesian. Send your question or concern to our support email address (available in your account settings and on the FAQ page footer). Include your inova138 username, registered email, and a clear description of your issue. The support team aims to respond within one business day. For urgent account or security matters (e.g., suspected unauthorized access), mark your email as urgent and include "URGENT" in the subject line. You can also reach us via live chat on the inova138 website or through the support portal inside your account dashboard. Live chat is available during standard business hours and may have faster response times than email for routine questions.
No. Each person is permitted to hold only one active inova138 account. Attempting to create multiple accounts under the same name, email, phone number, or payment method violates our terms and may result in account suspension and forfeiture of funds. If you inadvertently created duplicate accounts, contact support immediately to consolidate or close the extra account. Multiple accounts are also a red flag for anti-money-laundering compliance, so we actively monitor and prevent this practice. If you need to recover access to your original account instead of creating a new one, use the password reset feature or contact support for help.